General terms and conditions
Year of foundation: 2012
2120 Dunakeszi, Huszka Jenő street 18.
Tax number: 23930537-2-13
Company number: 13-09-156552
1. DETAILS OF THE SERVICE PROVIDER
1.1 The seller owns an online store www.iHair.hu The purpose of its operation is to sell the goods to the end user (hereinafter the buyer) on the basis of an electronic order.
The online store offers fashionable accessories, mostly hair and wigs (hereafter referred to as merchandise).
1.2 A www.iHair.hu Purchase in the webshop is possible with an order placed electronically, as defined in these GTC.
1.3 The contract between the Parties shall be entered into after the completion of all mandatory fields of the order form and confirmation of the entered data by clicking on the Order Cart Contents icon.
The contract concluded between the Parties in this way in the Hungarian language shall be deemed to be a written contract and shall be filed by the Service Provider and kept for the period prescribed by the applicable legal regulations. Commercial transactions between the Parties (eg placing orders) which are executed by the Partner through the Service Provider's customer service (in writing, in person or by telephone) are also considered as contracts.
1.4 Customer Service: iHair Kft.
- postal address: iHair Kft. 2121 Dunakeszi pf.:20
- Phone: + 36 30 526 56 72 (Mon-Fri)
- Internet address: www.iHair.hu
2. DEFINITION OF PRODUCTS / SERVICES
2.1 The material scope of these GTC covers the following products / services on the Website:
iHair Support Dispensing
iHair Argan oil
2.2 The Service Provider is the owner or sole distributor of the products listed above in Hungary.
2.3 The detailed content, essential features and characteristics of the product / service combination can be found in the product / service information sub-pages.
2.4 The Service Provider regularly updates the information about the products / services on the Website and does its best to keep the information accurate and up to date, however, it assumes no responsibility for any inaccuracies or mistakes.
3. ORDER PROCESS, PURCHASE TERMS
3.1 Any legal person or legal entity of legal age (“Buyer”) who has legal capacity is entitled to order the products / services offered on the Website.
3.2 Products / Services may be ordered by Buyer without prior registration. In addition to your personal information (name, email address and phone number), you will need to provide your postal (home delivery) information (zip code, city, address).
3.4 The buyer can finalize his order by pressing the relevant button. Upon finalization of the order, the Buyer declares that it intends to purchase the products / services, undertakes to pay the purchase price, and expressly requests the Service Provider to start performance of the contract. Upon receipt of the products ordered by the Buyer, 14 shall have the right of cancellation, which shall be accepted by the Service Provider and acted accordingly.
3.5 Products specified in the Buyer order will be shipped to DPD by courier service. Estimated delivery time within Hungary if the ordered product is in stock is 1-3 business days (after placing your order), but maximum 5 business days. Home delivery is free for some products and packages, and for others within Hungary. 2000 HUF, and in case of delivery abroad br. 4500 Ft. This is always indicated by the Service Provider on the Basket sub-page (after the User has placed the given products in his / her basket). The Service Provider may change these prices at any time and shall inform the Users thereof in a timely manner.
3.6 The Buyer will be able to pay the invoice for the ordered products by cash on delivery at the GLS Courier Service (or at the Service Provider's own courier).
3.7 As stated above, an order sent electronically constitutes a legal disclaimer.
3.8 After placing the order, the Service Provider may send a newsletter to the Buyer. Buyer can unsubscribe from these newsletters easily and quickly at any time through the link in the footer of outgoing mail.
4. THE CONTRACT IS CREATED
4.2 The contract is entered into when the confirmation of acceptance of the order by the Service Provider becomes available to the Buyer via email.
4.3 A contract between the parties is a distance contract concluded by electronic means which is equivalent to a written contract. The contract will not be printed and filed by the Service Provider, so the latter will not be accessible on paper. The contract language is Hungarian.
4.5 Based on the contract concluded, the Buyer shall pay the consideration and the Service Provider shall perform the products / services.
4.6 The Buyer has the opportunity to correct any data management errors that may have occurred during the placing of the order. To do so, these Terms of Service 1. of this Agreement, it is necessary to indicate this need to the Service Provider.
4.7 The contractual relationship between the parties consists of the present GTC and the individual contract concluded between the parties electronically, ie the order sent by the Buyer and the confirmation of the acceptance of the order by the Service Provider, and their provisions shall be applied together.
4.8 Purchaser's general terms and conditions shall be void as to the legal relationship between the parties.
5. PURCHASE PRICE
5.1 The Service Provider shall indicate the actual (gross) price of each of its products and package offers on the website.
5.2 All prices quoted are in Hungarian Forints. Possible special prices (also gross) of the products are always indicated separately. Promotional prices are only valid for the duration of the promotion.
5.3 The Service Provider is free to change the price of the products / services. The modification shall take effect on the Website at the time of its appearance on the Website and shall not affect the purchase price of the products already ordered. If, despite all the care of the Service Provider, a defective price is placed on the Website's surface, in particular the price due to a manifestly incorrect system failure, the Service Provider shall not be obliged to deliver the product at a defective price. In this case, the Service Provider may offer the delivery at the correct price, in the knowledge of which the Buyer may cancel his purchase intention.
6. PAYMENT TERMS
6.1 You can pay the purchase price of the purchased goods by a cash on delivery method with the courier service staff.
6.2 Payment at the courier
The Buyer has the option to pay the invoice for the package / order in question to the staff of GLS Courier Service and in some cases to the Service Provider's own courier.
6.3 The Service Provider issues an electronic invoice for the payment and sends it to the Buyer electronically.
7. SECURING THE SUPPLY OF THE PRODUCTS
7.1 In the case of cash on delivery, the Service Provider is obliged to deliver the invoiced products to the shipping address specified by the Buyer as soon as possible after confirmation of the order (this is expected to take 1-5 business days). If for some reason this is not yet possible, you must inform the buyer as soon as possible.
7.2 If the Customer's parcel has been handed over to the GLS Courier Service, you will be able to keep track of the current status of your parcel based on the parcel number sent by the Service Provider at https://gls-group.eu/US/en/package.
7.3 Buyer shall refrain from attempting to gain unauthorized access to the closed surface of the Website, to the Service Provider's servers and networks, or to any other computer system or network connected to the Website.
8. RIGHT OF WITHDRAWAL / WITHDRAWAL
8.1 The Service Provider informs the Buyer that 45 / 2014 on the detailed rules of the contract between the consumer and the business. (II. 26.) Government Decree (“Government Decree”) 20. Of the Act, the Buyer shall have the right to cancel the order without giving any reason within 14 days.
8.2 In the case of a contract for the provision of services, the cancellation / cancellation period shall expire 30 days from the date of receipt of the package.
8.3 If Buyer wishes to exercise his / her right of cancellation, he / she must provide a clear statement of his / her intention to cancel (eg by post, fax or electronic mail) to the Service Provider 1. . Buyer may use Government Decree 2 for this purpose. See also the model withdrawal / termination notice in Annex II.
8.4 The Buyer shall exercise his right of withdrawal / termination within the time limit provided that he / she sends his / her notice of withdrawal / termination, the sample of which is available here, before the above-mentioned deadline.
8.5 If the Buyer withdraws from the contract, the Service Provider will reimburse any consideration paid by the Buyer immediately, but no later than 30 days from the date of receipt of the Buyer's notice of cancellation. During the refund, the Service Provider shall use the same payment method as the one used in the initial transaction, unless the Buyer expressly agrees to use another payment method; no additional cost shall be charged to Buyer as a result of the use of this refund method. If the Buyer uses a money back guarantee, he or she is required to return the package he or she has ordered in full, even if there is a problem with only one product. If you do not return the package in full, we will not be able to refund the full purchase price.
9. DISCLAIMER, PRODUCT WARRANTY, WARRANTY
9.1 In the event of defective performance, the Buyer may enforce a warranty claim against the Service Provider in accordance with the provisions of the Civil Code.
9.2 If Buyer detects defective performance - for example, any of the items on the invoice are not included in the package - he may request service from the Service Provider for replacement.
9.3 If the product contained in the package is damaged (scratched, broken, defective, defective) or faulty, the Buyer may notify the Service Provider who will replace the product in question with a defective one as soon as possible after the return of the product. This usually takes 2-3 business days from the date of return of the defective product, except when the product is out of stock, so replacement time will also depend on the order and delivery from the manufacturer. If the product is shipped incorrectly or damaged, we will refund the return price. After receiving the faulty product, we will be able to replace it with the product you ordered.
9.4 If the repair / replacement requested by the Buyer cannot be performed by the Service Provider as described above, the Buyer may request a proportional reduction of the consideration.
9.5 The Buyer shall notify the defect immediately upon discovery, but no later than 14 days from the discovery of the defect. The Buyer may no longer enforce its warranty coverage beyond the 14 day limitation period from performance of the contract.
9.6 The Service Provider shall inform the Buyer whether or not certain products have a valid warranty / warranty period and shall state this on them. The Service Provider will not deliver to the Buyer any product whose expiration date precedes the order date.
9.7 The invoice is also a guarantee voucher. Please be sure to keep your invoice, as the guarantee (warranty) is valid only if it is there.
10. TREATMENT OF CONSUMER COMPLAINTS, COMPLAINTS
10.1 You may report any objection or complaint to Buyer by identifying the product / service concerned and providing an accurate description of the objection or complaint at the Service Provider's Customer Service Phone (+ 36 30 526 56 72) Monday through Friday 9.00-17.00 or @ ihair.hu).
10.2 The Service Provider shall reply in writing to the written complaint within thirty days of its receipt and take action to communicate it. The Service Provider shall justify its position rejecting the complaint.
10.3. If the Buyer disagrees with the handling of the complaint, the parties shall enter a record of the complaint, which shall include:
- the name, address of the Buyer,
- the place, time and method of lodging the complaint,
- a detailed description of the Customer's complaint, a list of the documents, documents and other evidence presented by the Customer,
- a statement by the Service Provider of its position regarding the Customer's complaint, if an immediate investigation of the complaint is possible,
- the signature of the person taking the minutes and, with the exception of the oral complaint made by telephone or other electronic communications service, the Buyer,
- place, time of recording,
- in the case of an oral complaint made by telephone or other electronic communications service, the unique identification number of the complaint.
10.4 If the method of settling the objection differs from the Buyer's request, the reasons shall be stated in the report. A copy of the report shall be delivered to the Buyer. If the Service Provider cannot declare the fulfillment of the Buyer's claim at the time of its announcement, it shall notify the Buyer of its position within three working days at the latest.
10.5 The arbitration body shall have the power to resolve any disputes between the Buyer and the Service Provider regarding the quality of service, safety, the application of product liability rules, the quality of service, and the conclusion and performance of a contract between the parties ("Consumer Dispute") Settlement: attempting to reach a settlement for this purpose and, in the event of failure, to reach a decision on the matter in order to ensure easy, fast, effective and cost-effective enforcement of consumer rights.
At the request of the Buyer or the Service Provider, the conciliation body shall advise on the rights and obligations of the Buyer. Transactions with the Service Provider are primarily entitled to the conciliation body competent according to the place of residence of the Buyer. In the absence thereof, the independent arbitration body operating at the Service Provider's headquarters shall be the independent Budapest Arbitration Board operating at the Budapest Chamber of Commerce and Industry (seat: 1016 Budapest, Krisztina krt. 99. III. , email: email@example.com, fax: 310 (1253) 10 06 1, phone: 488 (21) 86 06 1).
Buyer may contact this organization to resolve any disputes with the Service Provider.
In addition, the User is subject to 524 / 2013 / EU Regulation 14. You can also use the EU Online Dispute Resolution platform, as set out in Article 10 of the EC Treaty, which can be accessed at the following link: https://ec.europa.eu/odr. The Service Provider hereby assures the Buyer that the EU will cooperate with this dispute resolution platform.
11. LIMITATION / EXCLUSION OF THE SERVICE LIABILITY
11.1 The Service Provider shall take all reasonable measures to ensure the safe operation of the Website, but shall not be liable for any damage caused by circumstances beyond its control, which were not foreseeable at the time of the conclusion of the contract and could not be expected to be avoided by the Service Provider. or repair the damage.
11.2 Customer is solely responsible for any damage, malfunction, and / or data loss to your computer, including failure due to computer viruses.
11.3 Except for consumer contracts, Service Provider shall limit its liability for damages resulting from defective performance as follows:
a) The Service Provider excludes its liability for loss of profit resulting from defective performance and for indirect and non-pecuniary damage;
b) The Service Provider's maximum liability for the price of the product or related services.
11.4 The Buyer acknowledges that it will make and execute its purchase decision solely at its own risk. The Service Provider assumes no responsibility for any decisions made by the Buyer based on the products / services and for any loss resulting therefrom.
11.5 The purchase price of the products / services has been determined subject to the above exclusion / limitation of liability, which is accepted by Buyer.
12. DATA HANDLING RULES
Personal data provided by the Buyer will be recorded, stored and transmitted solely for the purpose of performance of the contract, billing and subsequent proof of the existence and content of the contract and other purposes approved by the Buyer (eg newsletter). The detailed rules concerning data management and data protection are contained in the Data Management Policy.
13. OTHER TERMS AND CONDITIONS
13.1 All data, information, design, structure, databases and software operating the Website, as well as the ihair.hu domain names contained on the Website, are protected by law, and any use thereof requires the prior written consent of the owner.
13.2. The Service Provider is entitled to unilaterally modify this GTC at any time. The Service Provider publishes the modified GTC by placing it on the Website and informs the registered Buyers about it in a newsletter. The revised GTC will enter into force after its publication. If the Buyer continues to use the products / services after the entry into force of the GTC, it shall be deemed to have accepted the amendments to the GTC by implication.
13.3 Any amendment to the contract between the parties must be notified in writing or by email to the other party.
13.4 The language of the present GTC and the contracts concluded between the parties is Hungarian. Any other language translation published on the Website is provided solely for the information of the Buyers, however, in case of any language difference, the Hungarian language version shall prevail.
13.5 The parties shall submit to the exclusive jurisdiction of the Central District Court of Budapest to resolve any dispute arising out of the contract between the parties.
13.6 The Service Provider informs the Buyer that there is no Code of Conduct for the Service Provider to which the Service Provider is subject, nor is there any Code of Conduct for the Service Provider in accordance with the Law on the Prohibition of Unfair Commercial Practices for Consumers.
13. Hosting Provider
150 Elgin Street
Ottawa, ON K2P 1L4
+ 1 613-241-2828
Our webshop guarantees the repurchase or replacement of purchased, unused, original items with labels. The Purchaser has the right to reject the pickup package if the package has been delivered to the shipping company after the delivery deadline.
You may also refuse a shipment if it has not been delivered in accordance with the shipping company's regulations, eg damaged or soaked boxes, etc.
Validation of coupons received in the newsletter is valid upon purchase of one of the 150 packs at www.ihair.com/hair extension.
Right of withdrawal
The 17 / 1999. (II. 5.), The Buyer may withdraw from his purchase intention without giving any reason within the 8 working day, in accordance with the Act on Distance Contracts.
Review the 17 / 1999. (II. 5.):
The Buyer may cancel the contract within 8 (eight) business days without giving any reason. The language of the contract is Hungarian.
In the event of a buy-back guarantee, our webshop will refund the purchase price of the product by bank transfer no later than 30 days after cancellation. The buyer shall bear the costs of returning the goods incurred by exercising the right of withdrawal. In addition, the customer is not charged any other costs. However, the seller may claim compensation for damage caused by the misuse of the goods.
For hygienic reasons, wigs and hairpieces should not be replaced if they have been used only if they are returned in their original packaging. Properly treated hair products have a life span of 12-24 months when used daily.
Any lengthening or thickening of the hair will burden the hair roots, which can cause their own hair loss. The customer is aware that people who are sensitive to all of our replacement hair products may have certain allergic reactions. These are not product defects.
The seller does not know in advance who the allergic reactions may be and for which he cannot take responsibility.
The customer is responsible for determining whether to use the product and is responsible for any inconvenience caused by any allergic reaction.
These general terms and conditions came into effect on 01.06.2012 and the seller reserves the right to make changes.
Budapest, 2017. April 19.